Thank you for buying Your Passport to ITIL(R) 4 Foundation 4.0 to help you prepare for the ITIL(R) 4 Foundation exam.I would like to thank the countless instructors who use my book in their ITIL(R) 4 Foundation preparation classes. Over the past few years, I've heard from many of you on how this book helped you to guide your students in understanding IT service management and getting ITIL certified. Thank you for your continued interest in using my book in your classes. A big thanks goes to all those who have recommended this book to others.This book clearly fits the definition of a service management. A big thanks goes to my wife for her patience, love and extending all the morale support required to complete this book successfully.