19 years of experience, including 14 challenging years as therapist and Program Director at a treatment center for teens, have provided Robert Kallus with wisdom and expertise in managing relationship problems, such as communication and conflict resolution. The skills and knowledge contained in this book will help you apply wisdom to your relationship problems. You will find that conflict does not always mean that a relationship is in trouble, that there is something wrong with you or with the other person or that addressing the conflict will be unpleasant.In this practical and comprehensive book, you will learn ...5 Sure-Fire communication and conflict resolution skills51 Principles, real-life stories from actual case files and insights to help you avoid mistakes and pitfalls in conflict resolutionA 28-item Questionnaire that identifies your communication and conflict resolution errorsA fascinating guide to identifying and managing manipulatorsA Worldview Survey to help you communicate your beliefs and values to othersPractical advice for mending broken trust and healing damaged relationshipsSpecific, proven techniques for managing stressAfter using these skills in all your conflict situations - at home, at work and elsewhere - gaining ever more confidence and wisdom, you will be delighted with the results. You will no longer need to avoid relationship conflicts at times when they should be addressed.