THINGS HAPPEN AND THINGS HAPPEN AT WORK. SOME GOOD, SOME NOT SO. More often than not a situation at work emerges as a tangle of what people think and believe to be so animated by differing perspectives on what happened, who or what caused it, and what to do next. A puzzle of sorts and like all puzzles tests your ingenuity and knowledge. This tangle of circumstance is set against a familiar backdrop: the real organization, a web of employment rules, a need for information, can be characterized as a conflict of sorts necessitating a measure of negotiation and, of course, requiring a series of informed decisions. SO, LET'S FIGURE OUT HOW TO MAKE WISE CHOICES. When Things Happen at Work: People, Circumstances, and What to Do Now is a compendium-a collection of concise but detailed information about the interrelated conditions in which work and workplaces exist and events occur; conflict, the inevitable result of people associating with one another; negotiation to reconcile that conflict, our primary inter-personal decision-making process, and finally best practices to manage workplace incidents that invariably arise. A practical balance between theory and practice, When Things Happen at Work is a comprehensive guide on key employment matters. A mix of personal experience, pragmatism, and theory makes When Things Happen at Work an essential resource for managers, human resource practitioners, and those responsible for inquiring into and/or investigating matters at work.