Village Green Shopping Centre | Vernon's Premier Shopping Destination
Choice Made Simple!
Too many options?Click below to purchase an online gift card that can be used at participating retailers in Village Green Shopping Centre and continue your shopping IN CENTRE!Purchase Here
Coles The Standard Book of Competent Communication: Dealing with People – Best Practices for Everyday Use at Village Green Shopping Centre in Vernon, BC
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
What can we do when communication becomes difficult? Sometimes misunderstandings or manipulation stand in the way. Sometimes it is the people involved: ourselves – not fully aware of our own impact – or someone struggling with a mental health issue that runs deeper than a temporary low.
This book offers practical ways to create clear and effective interaction – in daily life, in professional settings, and in challenging conversations. It begins with the topic of mental illness – not to diagnose or provide treatment, but to support understanding. It then introduces a broad set of psychological models and communication strategies that help improve both self-awareness and how we connect with others. Finally, it focuses on manipulation: how to recognise it, understand it – and protect ourselves.
The author links psychological thinking with everyday practice. Throughout, the message is clear: this book does not aim to diagnose or treat – but to encourage communication that is open, clear, and more capable.
What can we do when communication becomes difficult? Sometimes misunderstandings or manipulation stand in the way. Sometimes it is the people involved: ourselves – not fully aware of our own impact – or someone struggling with a mental health issue that runs deeper than a temporary low.
This book offers practical ways to create clear and effective interaction – in daily life, in professional settings, and in challenging conversations. It begins with the topic of mental illness – not to diagnose or provide treatment, but to support understanding. It then introduces a broad set of psychological models and communication strategies that help improve both self-awareness and how we connect with others. Finally, it focuses on manipulation: how to recognise it, understand it – and protect ourselves.
The author links psychological thinking with everyday practice. Throughout, the message is clear: this book does not aim to diagnose or treat – but to encourage communication that is open, clear, and more capable.
Find everything in-store including new, used and children’s books, music, movies, games and toys. Visit Coles today to find the perfect gift, or a novel for yourself. COVID-19 UPDATE: Open | Regular Centre Hours
