It's Not What We Say, It's How We Say It! Everyday communication works, until it doesn't. When emotions escalate, talk can quickly turn into an argument. Growing frustration can lead to words weaponized to hurt--all to prove one's point. There is a better way. This concise volume takes a realistic look at the language that moves disagreements into a discussion without argument, whether at home or work. The skills presented protect you in a straightforward way by defusing, clarifying, and discussing differences when they arise.