Successful organizations depend on expert training to keep them viable, but leaders aren't always equipped to step into the role of trainer when asked. As a professional trainer and consultant who formerly served as president of the San Diego Chapter of the American Society for Training and Development, author Tom Goad offers a concise, step-by-step guide to quickly help you become a confident, effective trainer. You'll learn to tackle challenges of diversity, a multigenerational workforce, and the many options made possible by technology and e-learning through the most up-to-the minute training techniques. The First-Time Trainer does this by teaching readers how to select media and delivery methods, prepare and give effective presentations, communicate with learners and get them involved, ask the right kind of questions, cope with behavior problems, give and receive feedback, put objectives to the test, and much more. Training is still the top strategy to help employees perform at their best. Filled with real-world examples and dozens of field-tested tools, this thoroughly revised, user-friendly book gets first-time facilitators training like pros in no time. | The First-time Trainer, Paperback | Indigo Chapters