Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: Get tension right out on the table Figure out what?s bothering the other person Communicate the real, underlying concerns | The 60-Minute Active Training Series: How to Resolve Conflict Effectively Leader's Guide by Melvin L. Silberman, Paperback | Indigo Chapters