Professional Writing and Speaking is a business communication and professional communication textbook filled with timeless instruction that endures, regardless of the changing dynamics affecting today's organizations. Unique in its approach, this textbook has helped thousands of university students increase their ability to write and speak well in their organizations. With clear explanations, practical model documents, and empowering mnemonics, this book is a vital tool for learning in the college classroom and an indispensable how-to reference in the workplace.