In this groundbreaking book, Chris F. Kemerer and Rajiv D. Banker present a new approach to performance evaluation metrics for information systems development. Drawing on cutting-edge research from the Sloan School of Management, this book provides invaluable insights into how organizations can measure and optimize the performance of their information systems. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.