Whether you're an educator, CST member, administrator, or other educational professional, you share one thing in common: dealing with difficult parents and families. Every educator has experienced problematic, unproductive, and/or uncomfortable interactions with parents or families. Whether it be issues of defensiveness, noncompliance, the belief that his or her child "does no wrong," or just plain hostility, it can place an incredible stress on your job duties. Utilize this book to equip yourself with effective, practical tools geared to help productively tailor your interventions around the most common types of challenging parents and families.