Village Green Shopping Centre | Vernon's Premier Shopping Destination
Choice Made Simple!
Too many options?Click below to purchase an online gift card that can be used at participating retailers in Village Green Shopping Centre and continue your shopping IN CENTRE!Purchase Here
Coles No Fancy Titles, Just Experience at Village Green Shopping Centre in Vernon, BC
*Product information may vary - to confirm product availability, pricing, shipping and return information please contact Coles
"No Fancy Titles, Just Experience" strips away the corporate jargon to reveal the "commercial heartbeat" of a successful hotel. Whether you are a newcomer feeling the "first-day fear" or a seasoned professional looking to sharpen your competitive edge, this book offers the tools you need to:
Master the Art of Negotiation: Learn to hear a client's true intentions, not just their words, and turn a "no" into a confident "yes."
Understand the Numbers: Gain financial literacy through the Profit & Loss statement to ensure every deal strengthens the hotel's net operating profit.
Upsell with Integrity: Discover how to provide better solutions that leave guests happy to spend more than they planned.
Lead with Heart: Build a stable, loyal sales team through empathy, recognition, and human-centered leadership.
Navigate the Digital Age: Leverage AI, social media, and smart distribution strategies to remain visible in a crowded global marketplace.
From the "Golden Rule" of written confirmation to the psychological pillars of crisis management, this is more than a sales manual—it is a roadmap for anyone who believes that hospitality is, above all, a business of love and respect.
Your product knowledge is important, but your personality is your greatest selling tool. It's time to look beyond the lobby and own the room.
"No Fancy Titles, Just Experience" strips away the corporate jargon to reveal the "commercial heartbeat" of a successful hotel. Whether you are a newcomer feeling the "first-day fear" or a seasoned professional looking to sharpen your competitive edge, this book offers the tools you need to:
Master the Art of Negotiation: Learn to hear a client's true intentions, not just their words, and turn a "no" into a confident "yes."
Understand the Numbers: Gain financial literacy through the Profit & Loss statement to ensure every deal strengthens the hotel's net operating profit.
Upsell with Integrity: Discover how to provide better solutions that leave guests happy to spend more than they planned.
Lead with Heart: Build a stable, loyal sales team through empathy, recognition, and human-centered leadership.
Navigate the Digital Age: Leverage AI, social media, and smart distribution strategies to remain visible in a crowded global marketplace.
From the "Golden Rule" of written confirmation to the psychological pillars of crisis management, this is more than a sales manual—it is a roadmap for anyone who believes that hospitality is, above all, a business of love and respect.
Your product knowledge is important, but your personality is your greatest selling tool. It's time to look beyond the lobby and own the room.
Find everything in-store including new, used and children’s books, music, movies, games and toys. Visit Coles today to find the perfect gift, or a novel for yourself. COVID-19 UPDATE: Open | Regular Centre Hours
