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Coles New Directions in Ombud Research: Empirical and Critical Perspectives at Village Green Shopping Centre in Vernon, BC
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This book brings together theoretical and empirical research, as well as interdisciplinary and comparative studies to direct the contemporary debates within the field of ombuds scholarship. Most countries have public ombuds institutions that function as mechanisms for dispute resolution alternative to the courts for citizens who seek redress for complaints against public bodies. While research on these oversight bodies has long focused on legal aspects, since the last decade historical, political and social aspects are increasingly studied. This book makes a contribution in this multi-disciplinary field by filling two key gaps in the literature: the first part showcases critical theoretical approaches, the second part covers recent empirical research. Taken together, the approach laid out in this volume promotes a sociological understanding of ombuds institutions as embedded in specific social contexts, which are formed by societal forces while also contributing to the shaping of modern societies. Critical examination of how and under which conditions ombuds operate helps identify blind spots in both the literature and practice. On the basis of case studies from different world regions, including Australia, Colombia, France, Germany, Ireland, Netherlands, Spain, Turkey, the UK and the USA, investigated from various disciplinary perspectives, the combined contributions allow us to develop the field of ombuds research further. Its contents and accessible style make the book relevant for anyone interested in ombuds and oversight institutions: academics, researchers, students, and practitioners alike.
This book brings together theoretical and empirical research, as well as interdisciplinary and comparative studies to direct the contemporary debates within the field of ombuds scholarship. Most countries have public ombuds institutions that function as mechanisms for dispute resolution alternative to the courts for citizens who seek redress for complaints against public bodies. While research on these oversight bodies has long focused on legal aspects, since the last decade historical, political and social aspects are increasingly studied. This book makes a contribution in this multi-disciplinary field by filling two key gaps in the literature: the first part showcases critical theoretical approaches, the second part covers recent empirical research. Taken together, the approach laid out in this volume promotes a sociological understanding of ombuds institutions as embedded in specific social contexts, which are formed by societal forces while also contributing to the shaping of modern societies. Critical examination of how and under which conditions ombuds operate helps identify blind spots in both the literature and practice. On the basis of case studies from different world regions, including Australia, Colombia, France, Germany, Ireland, Netherlands, Spain, Turkey, the UK and the USA, investigated from various disciplinary perspectives, the combined contributions allow us to develop the field of ombuds research further. Its contents and accessible style make the book relevant for anyone interested in ombuds and oversight institutions: academics, researchers, students, and practitioners alike.
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