Available for the first time in paperback, the quintessential manual for managers of accounting, legal, consulting, architectural, public relations, and other service-related companies. "The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers".-Tom Peters. coauthor of "In Search of Excellence" | Managing The Professional Service Firm by David H. Maister, Paperback | Indigo Chapters