This handy volume brings together 20 essays on the practice of kindness in the workplace and its benefits not only to the well-being of the individuals involved, but to the health of the business as a whole. Chapters include: • Kindness is good for business • Your daily job can make a difference to others • Happiness at work is not a lost cause • Lead with kindness – you will get better results • Humanizing the modern workplace • Can excellent customer service exist without kindness? • Building a more diverse and inclusive workforce • Mental health in the new workplace normal Each essay is supplemented by a list of talking points to stimulate further thinking and discussion. Filled with wisdom and insight, Making Kindness Our Business promises to make work a more fulfilling shared activity for all.