An invaluable resource, this book discusses the human factors that affect control operations and their implications for staff. It covers competencies for control room work, training and training needs analysis, development and maintenance of procedures, communication processes within and outside the control room, manning of the control room, automation and allocation of function, supervision of staff, and shift patterns. The author also examines control room layout. SCADA assessment, alarms, environment, human error potential, and safety culture are each assessed against contemporary human factors and ergonomics guidelines.