Products and services cost money, but they often don't work as well as advertised ? if they work at all. When you?re wronged, you shouldn't just accept it: You should fight back This guidebook gives you the tools and information you need to: ? get media attention to help solve the problem; ? decide whether to pursue legal action; ? determine if you need to hire a lawyer or if you can represent yourself; ? understand and navigate the legal process in various courts. You?ll also learn the golden rule of negotiation: Go to the head and not the tail. If you do that, and then follow up on your complaint, you have a much better chance of getting your problem resolved. Whether it's a dispute with a car dealer, retail chain, independent store or some other type of business, you?ll learn how to be heard. Even those in charge of government agencies will listen to you if you learn How to Do it Alone. | How to Do it Alone by Grace Anzalone, Paperback | Indigo Chapters