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Coles Framework for Success in Construction Collections at Village Green Shopping Centre in Vernon, BC
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Noted collections authority Debbie Nute offers a detailed and very thorough blueprint to the essential elements of successful construction collections. This is an indispensable guidebook for anyone who is already working in the industry or who is planning to start a collections business. Following a forty-year career in construction collections, she shares the key components that supported the agency's nationwide growth—from handling licensing and bonding, selecting the right tools, and building a network of attorneys and clients, to day-to-day habits like clear communication, careful documentation, and steady follow-through, practices that consistently lead to successful outcomes. This is essential reading and an unparalleled reference for those in the construction collections field. She writes: "When I created my agency, my objective was to address a shortcoming I had seen throughout my years in Credit Management: the lack of a third-party, nationwide resource, one dedicated to construction-related commercial claims—supported by attorneys who understood construction law. . . . That's what I set out to build—and it worked."
Noted collections authority Debbie Nute offers a detailed and very thorough blueprint to the essential elements of successful construction collections. This is an indispensable guidebook for anyone who is already working in the industry or who is planning to start a collections business. Following a forty-year career in construction collections, she shares the key components that supported the agency's nationwide growth—from handling licensing and bonding, selecting the right tools, and building a network of attorneys and clients, to day-to-day habits like clear communication, careful documentation, and steady follow-through, practices that consistently lead to successful outcomes. This is essential reading and an unparalleled reference for those in the construction collections field. She writes: "When I created my agency, my objective was to address a shortcoming I had seen throughout my years in Credit Management: the lack of a third-party, nationwide resource, one dedicated to construction-related commercial claims—supported by attorneys who understood construction law. . . . That's what I set out to build—and it worked."
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