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Difficult Conversations by Douglas Stone, Paperback | Indigo Chapters
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Coles
Difficult Conversations by Douglas Stone, Paperback | Indigo Chapters
From Douglas Stone
Current price: $29.99
Coles
Difficult Conversations by Douglas Stone, Paperback | Indigo Chapters
From Douglas Stone
Current price: $29.99
Loading Inventory...
Size: 0.83 x 7.7 x 0.575
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving | Difficult Conversations by Douglas Stone, Paperback | Indigo Chapters