The importance of effective communication in the workplace cannot be understated. Verbal and non-verbal communication are critical skills in every successful workplace—at the team and employee level--as well as in your personal relationships. From knowing how and when to de-escalate tense situations to dealing with a difficult employee to enhancing your emotional intelligence to listening effectively with your spouse or significant other, learning how to communicate clearly and professionally is key to organizational growth, longevity and productivity.   In this compelling, idea-paced book,  Confident Conversations, you will learn how to communicate with others in an assertive, yet non-threatening and understanding way.  You'll learn how to: Communicate with a high level of emotional intelligence. Identify key techniques for electronic communication, as well as situations to avoid when using electronic communication. Manage and handle difficult situations that cause frustration and conflict. Master a first impression that is a positive and lasting using proven strategies. Adapt and speak in the communication style of others. Understand how body language conveys secret communication messages. Communication skills are crucial for career and personal success. It's not always technical expertise, superior knowledge, or even heightened intelligence that makes people effective in their roles. It's often their exceptional skill in handling difficult people and charged situations. Master the communication skills necessary to propel your career, boost your productivity, ensure quality job satisfaction, and connect with others in your personal relationships.