Dana Arvig Matthews offers insight into some important lessons that our parents or teachers may or may not have taught us. In our busy lives, it is easy to overlook little things like saying "please" and "thank you" or offering simple courtesies to strangers we encounter. Who decides what is courteous and how are those rules enforced? What happens when we are on the receiving end of poor behavior and do we know when we are the one behaving badly? On the heels of a global pandemic, will we be asking ourselves, "Is the handshake or hug as a greeting a thing of the past?" and "Will my meetings always be virtual?" Real life examples are used that convey the importance of good behavior and the consideration of others.