Village Green Shopping Centre | Vernon's Premier Shopping Destination
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Coles A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns at Village Green Shopping Centre in Vernon, BC
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Customers Aren't Always Right... You Need to Make Them Right! Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, "...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare." Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.
Customers Aren't Always Right... You Need to Make Them Right! Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, "...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare." Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.
Find everything in-store including new, used and children’s books, music, movies, games and toys. Visit Coles today to find the perfect gift, or a novel for yourself. COVID-19 UPDATE: Open | Regular Centre Hours
