If you are an internal auditor seeking to deliver value to your organisation. If you are tired of being the 'policeman' in your organisation and wish to support your colleagues to become Quality focused. If you are interested in knowing how you can carry out your audits rancor-free and leaving no ill feelings whatsoever. In short, if you have experienced any of the many challenges of auditing that is not uncommon to other internal auditors around the globe, then this book is for you. 20 Toughest Questions is a product of a request sent out on the internet to internal audit and quality practitioners, seeking their toughest questions on the practice of auditing ISO 9001 systems. The toughest 20 questions selected and answered by the author is documented here. This is the perfect mentoring companion to budding internal audit professionals.